[2012/12/5] Agent:PLUS||Client's Name:Carl.[Country:Ireland]|
Comments:First and foremost: I tend to be one of those infamous difficult customers. I have very strong opinions, I set high demands and I tend to never be truly satisfied.
I spent some long first weeks in discussion with several other agents helping expatriates to find a suitable accommodation in the Hangzhou area, they wasnӮt able to find me an apartment that fulfilled all my demands and I often felt that they didn't always truly understood my viewpoints and demands.
I started anew and out of happenstance came into contact with Sally at Hangzhou Plus Real Estate.
For our first meeting, she was very well prepared and showed me objects that all were very close to all my demands. After some discussion, I decided on a place satisfying or exceeding all of my demands and within my budget.
I had several wishes on the landlord (everything from new furniture to weekly cleaning, etc.) and Sally very efficiently mediated between me and him. She has spent a considerable amount of time helping me purchasing furniture both in stores and on-line and to help me with any language issues I had with the compound management.
She has also been priceless in helping me find handymen to assemble my purchased furniture, to teach me the basics of life in Hangzhou and someone I can turn to when I run into any kind of problems.
All in all, Sally is a devoted, hard-working and intelligent girl who does what she can (and often succeeds in) exceeding customer expectations. She is easy to get along with, speaks flawless English, comprehends foreign mind-sets, is proactive, and, above-all, a very sweet person.
Sally and her company have truly made my first month in Hangzhou a sheer pleasure, enabling me to focus on my work and exploring the city while she has handled the rest.
I am truly grateful for all support and help that I have gotten from Sally and I strongly endorse her services.[From ip:<194.71.87.1>]
[2014/10/1] Agent:Lisa||Client's Name:Richard S******.[Country:United Kingdom]|
Comments:Coming to China for the first time was a bit of a nervous and scary experience.
Not knowing the language or anyone that could help me, I had a bit of a hard time finding an apartment for myself.
After the third day of being here I got in contact with Plus. Lisa was assigned to help me with choosing a flat. I sent her my requirements by email and she promptly replied with questions of her own, so that she could gather more details on precisely what I wanted.
From the first instance Lisa was professional, organised, and kept to our schedule. She had made a complete routine of what places we were going to see, how far away they were from my work, price, amenities, etc. We had a driver that took us to each location and everything was very smooth.
After looking at the first few apartments, I started to gather that Lisa had a natural ability to find apartments to match near or exactly what I wanted! To be honest, it made my decision hard as all of the apartments she showed me were very nice, to my requirement and within my budget. In the end I decided on where I am now, and I am very happy!
The service does NOT end there. Lisa has constantly been advising me on other difficulties that I have had throughout my stay in China. She has helped where time has allowed her to.
Overall Lisa is not your typical estate agent, she is efficient, hard working, caring and looks out for your interests. I highly recommend her.[From ip:<122.235.243.82>]
[2014/11/19] Agent:Iris||Client's Name:Elena Gladkaia.[Country:Russia]|
Comments:I'm very happy to meet such a professional agent as Iris!
All the apartments she showed me were new, in nice secured areas, so i hand't have to waste days and weeks checking some old dirty disgusting apartments with nasty furniture in noisy surroundings as i had to do with other agents before. Actually with Iris we haven't checked many places as i made my choice in the 1st day! Couple of days before Iris checked my requirements, sent me pictures for the reference so we both were sure we are talking about same things in the same language! Iris helped me to negotiate with the landlord, explained her my additional requirements such as hot-water washing machine ect. Helped to find an ayi, informed about options for the new lock change, the police office address, carefully included the list of all the furniture and equipment in the apartment into our contract, took pictures of some slightly damaged paint in the wall etc., informed about internet providers in that area, their tariffs and other customers feedback, found and organized a car to help me move all my belongings to a new place.
All the written information were provided in both English and Chinese including the contact for lease.
The best agent ever!
Thank you, Iris, for your kind support![From ip:<98.126.25.66>]
[2023/9/20] Agent:Cici||Client's Name:Robert James Tudge.[Country:United Kingdom]|
Comments: Dear Cici,
I hope this message finds you well.
I would like to express my deepest and sincere gratitude to you for all the help and kindness you have shown me during my stay in Hangzhou.
You have gone above and beyond your duties to ensure my experience at no. 1729 Wisdom Towers, Building 1ļ¼in Binjiang has been a very pleasant one. Not only have you worked tirelessly and swiftly in liaising between the landlady, Mrs. Zhu, and myself, but you have been there to listen to me when I was going through a personal crisis.
I cannot thank you enough for the immense kindness and professionalism you have demonstrated. Thank you so very much for all your help, it is truly appreciated; you really are an amazing person and you had turned a difficult period of my life into a far more positive and manageable experience.
I wish you the very best for your future and if I need to find a place in Hangzhou again, I certainly know you are the best person to help me with this.
Thank you once again, Cici.
Warmest regsrds,
Robert James Tudge.[From ip:<92.191.170.165>]
[2013/4/3] Agent:Robert||Client's Name:Antti V*****.[Country:Finland]|
Comments:Robert is good to understand the needs of people coming from western culture. This is important as otherwise in your business you cannot offer best apartments. Robert handled well our problems with apartment and was easy enough to contact when needed. Trust is everything when dealing with Finnish people and that was kind of problem after we found out some questionable issues when renewing apartment lease. Inside such community we had in Jin Se Hai An we knew lease prices of each other and what was proposal for knew. Not good topic to fool us. I guess this is settled down between us but remains problematic topic between two cultures for other people. In overall Robert is definitely the best housing agent in Hangzhou what I know and I know few of them nowadays from different companies. And believe me, I have advertised Robert as best one if people have had problems to find good apartment. He had very good network to find apartments, the best selection always what I heard from others too. [From ip:<88.113.135.18>]
[2023/6/12] Agent:Cherry||Client's Name:Yilan Lu.[Country:China]|
Comments:Cherry has been very helpful. Ever since the beginning, she has been sending me different options to check the options because I was in another city that time. She is always patient and never complains if I rejects any apartments. Once I arrive the city, she already make appointments with 7-8 apartments for me to check from morning till evening. During lunch time, she even found 2 more options in the area which I showed more interest and in the end we finalized during the same day. Wouldn't have made it without her help. She also helps to negotiate with the landlord, and gives me a lot of useful information about the neighborhood, activties that I can do. Her service is the best. My only suggestion for her would be neogitation of the prices with the landlord. Because I noticed maybe because she's a little embarrased to tell the landlord the price I was looking for. Overall speaking, I'm grateful for Sherry and she has the best service![From ip:<125.119.236.121>]
[2015/7/9] Agent:Lisa||Client's Name:J. Sommer.[Country:Germany]|
Comments:According my 3 month stay in hangzhou there were many tasks to do befor and during my stay.
Lisa with her nearly 24hour service did a very good job, without her help that would be impossible.
Starting with finding a perfect housing with all my for wishes (near metro/downtown, aircond., refrigerator, kitchen, washingmachine, payable), I received 5 great options with discribtion and selfmade pictures of it to choose.
After inspecting the housing together she help me with a lot helpful things, like banktransactions, nearest bus and metro stations, organisation metrocard, ordering food, instruction of chinese devices, police registration and so on.
During this hole process, she was always there and spent a lot of her free time for explaining. Other place, other cultures.
Thank you very much, you did an excelent job.
6 of 5 stars (2 more stars for beeing at anytime reachable and explanation of all needed informations)[From ip:<218.109.251.71>]
[2024/1/15] Agent:Tina||Client's Name:Luis.[Country:Mexico]|
Comments:Tina did much more than what I was expecting. Not only did she help me find an apartment that I was happy with, but she managed to negotiate something on my behalf with the landlord, helped me to register with the compound management, and made sure that I was happy and satisfied with the apartment.
I liked that there are 2 contracts: The leasing contract, which is clear in English and Chinese, and the contract between me and the real estate agency, which describes the services that the agency will provide during the period of the lease.
I am also thankful for the way she provided her service by sending pictures of the apartments that she was suggesting so I could tell her which one(s) I wanted to see, and then she proceeded to schedule the visit times with the landlords.
I believe that what made this process come to a good port, was the fact that she took the time to understand what I was looking for.[From ip:<116.148.97.154>]